Privacy Policy
Clarksville Junk Removal Pro respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our site and use our junk removal, hauling, and disposal services.
By using the Site or requesting a quote or service from us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or our Services.
Information We Collect
a. Information You Provide to Us
When you request a free quote, book a pickup, call, text, or email us, we may collect:
- Name
- Phone number
- Email address
- Service address/pickup location
- Details about the items you need removed (type, quantity, photos you send us)
- Any message or notes you include in a form, call, or text
- Payment information when you pay for a completed job (processed securely by our payment provider — we do not store full card numbers)
b. Information Collected Automatically
When you browse the Site, we (and tools we use, such as Google Analytics or similar services) may automatically collect:
- IP address and general location
- Browser type and device information
- Pages viewed, time on page, and referring website
- Cookies and similar tracking technologies (see Section 6)
c. Information from Third Parties
We may receive information about you from review platforms (Google, Yelp), advertising partners, or referral sources if you contact us through those channels.
Table of Contents
How We Use Your Information
We use the information we collect to:
- Provide free quotes and estimates
- Schedule, confirm, and complete junk removal, hauling, scrap metal, construction debris, and dumpster rental services
- Communicate with you about your appointment (confirmations, arrival updates, rescheduling)
- Respond to questions, requests, and customer service inquiries
- Process payments for completed work
- Send you promotional offers, seasonal reminders, or requests for reviews (only where permitted — see Section 3 below)
- Improve our website, services, and customer experience
- Maintain business records, comply with legal obligations, and protect against fraud or misuse of our Services
We do not sell your personal information to third parties.
Calls, Texts & Messaging Consent (Important)
By submitting a quote request form, calling, or texting Clarksville Junk Removal Pro, or by providing your phone number to us, you consent to receive calls and text messages from us, including appointment confirmations, arrival/ETA updates, quote follow-ups, and, where you have separately opted in, promotional messages at the phone number provided, including by automated means. Message and data rates may apply, and message frequency varies.
- Consent is not a condition of purchase. You do not have to agree to receive texts to use our Services.
- To opt out of text messages at any time, reply STOP to any text we send, or contact us at info@clarksvillejunkremovalpro.com or 931-293-6605 to be removed from calls and texts. We will honor opt-out requests promptly.
- Reply HELP to any text message for assistance, or contact us directly.
- Carrier delivery is not guaranteed, and standard message/data rates from your wireless provider may apply.
We do not share your mobile number with third parties for their own marketing purposes.
Photos and Images
If you send us photos of items to be removed (by text, email, or through our website) to help provide an accurate quote, we use those images solely to prepare your estimate and complete your service. We may retain job photos briefly for scheduling, training, or quality-assurance purposes, and will not publish identifiable photos of your home or property without your permission.
How We Share Your Information
We may share your information with:
- Our employees and crew members, to schedule and perform your service
- Service providers who help us operate our business, such as payment processors, scheduling/CRM software, website hosting, and SMS/email communication platforms; these providers only receive the information needed to perform their function and are contractually required to protect it
- Recycling centers, donation partners, and disposal/landfill facilities, as needed to responsibly dispose of removed items
- Legal or regulatory authorities, if required by law, subpoena, or to protect the rights, safety, or property of our Company, our customers, or others
- A successor entity, if we sell or transfer our business or its assets
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Cookies & Website Analytics
Our Site may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our Site
- Measure the effectiveness of our advertising (e.g., Google Ads, Facebook/Meta Ads)
You can disable cookies through your browser settings. Doing so may affect some Site functionality (such as the quote request form). We may use tools like Google Analytics, Google Maps, and advertising pixels, which may collect information under their own privacy policies.
Data Retention
We retain customer information for as long as necessary to complete your service, respond to inquiries, maintain business and tax records, and comply with legal obligations. Quote requests that do not convert to a booked job may be retained for a limited period for follow-up before being deleted.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Choices & Rights
You may:
- Ask us to correct or update your contact information
- Request that we delete personal information we hold about you, subject to legitimate business or legal recordkeeping needs
- Opt out of promotional texts, calls, or emails at any time (see Section 3)
- Ask what personal information we have collected about you
To make any of these requests, contact us using the information in Section 12 below. We will respond within a reasonable timeframe.
Tennessee & Other State Residents
Tennessee does not currently have a comprehensive consumer privacy law applicable to most small local service businesses. If you are a resident of a state with specific privacy rights (such as California, Colorado, or Virginia) and believe those rights apply to your interaction with us, please get in touch with us, and we will address your request in good faith.
Children's Privacy
Our Site and Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly.
Third-Party Links
Our Site may contain links to third-party websites (such as review platforms or social media). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please get in touch with us:
Clarksville Junk Removal Pro, 890 Liberty Park Blvd, Clarksville, TN 37043, USA. Phone: 931-293-6605
Email: info@clarksvillejunkremovalpro.com
Hours: Monday–Friday, 8:00 AM – 9:00 PM